FAQ

1.Payment

路 What payment methods do you accept?

聽 We accept PayPal,聽

聽 For credit card we accept Visa, Mastercard, American express, Discover, Jcb, Diners club

路 Do you charge tax?

聽 No we do not charge tax on our products.

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2.Shipping

路 Where do you ship to?

聽 We ship worldwide.

路 What shipping method do you use?

聽 We use airmail and offer either DHL express or standard shipping.

路 How much does shipping cost?

聽 For standard shipping:
聽 Orders up to $53.99聽= $3.99
聽聽Standard聽shipping is FREE for orders $54+
聽聽For express shipping:
聽 All orders聽= $14.99

路 How long does shipping take?

聽 In our experience, express takes around 3-5聽business days and standard shipping usually takes between聽7 and聽15 days. Please note that this is in USPS's hands and it may be quicker, or longer depending on USPS.

路 How long does dispatch take?

聽 We try to ship as quickly as possible after receiving payment. In normal circumstances it takes 1 business day to process an order.

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3.Tracking

路 Can I track my order?

聽 Yes! Our service is fully traceable on websites such as usps.com.

路 What if USPS said they've delivered my order but I can't find it?

聽 We're sorry but all we can do is suggest you check with family/room mates /neighbors/building security etc.

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4.Size

路 How is your clothing sized?

聽 Our clothing and footwear tends to come up on the small side as it is Asian. We suggest buying one size larger than you normally wear but please check the chart carefully before purchase and make sure you are buying the product for the measurements and NOT the size.

路 What sizes do you stock?

聽 Most of our clothing comes in small through XL or 2XL. Again please check measurements carefully and don鈥檛 worry if you need to purchase 2XL 鈥 as mentioned, these are Asian sizes and they do come up smaller than Western. It doesn鈥檛 mean you are extra, extra large! :)

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5.Returns

路 What should I do if I change my mind once I鈥檝e received my purchase?

聽 Please contact us at the email address below or by the Contact Us button on this website. We are happy to accept products back providing they are in their original packaging and unworn and undamaged. Please note that you will be responsible for return shipping costs and that we must receive the product before we can refund you.聽

路 What should I do if my purchase is faulty?

聽 Please contact us at the email address below or by the Contact Us button on this website, telling us what the issue is and enclosing a photo of the fault or damage. Please be assured that we will accept full responsibility for any errors or issues that are our fault.

聽 For more information on our returns policy, please visit our Return聽Policy page.

路 What should I do if my purchase doesn鈥檛 fit?

聽 Please contact us at the email address below or by the Contact Us button on this website. We do ask that you check measurements carefully before purchase so we will deal with this on a case by case basis. As noted in the listings, garments are measured by hand, so please allow for a possible small difference to the chart.

聽 For more information on our returns policy, please visit our Return聽Policy聽page.