You may return products within 7 days (from the date you receive the items) for exchange or refund. The original bag and tag should be intact, not be damaged.
If the products are damaged or have serious problems when you receive them (You need to provide us with evidence for our confirm), then we can give you a free return for exchange or a full refund. And the shipping cost is borne by us.
If you chose the wrong size,then you can return them to exchange the true size but not a refund. And the shipping cost of the replacement is not borne by us.
For the returned item(s), we will arrange a replacement or issue a refund after we have checked your return tracking number or receipt.
Please note the following items cannot be returned or exchanged:Swimsuit, lingerie, bodysuits, swimwear, jewelry, and accessories.
We do not accept returned items that were sent back by you directly without checking with us first.
Please do not make returns directly to the address on the package received. only send to the address that our customer service provided.
If you wish to return the items to the nearest return address, please contact with us and our customer service will reply to you within 24 hours.
Refunds will be issued back to the original form of payment that was used to place your order. Please allow 24 hours with Paypal and 7-15 business days with credit card for your refund to appear.
The original shipping fee and insurance are non-refundable.
We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost. unless a mistake is made by GlitterLily.